When things are ready to reopen, traveling may look a little different. At Astadala, our commitment to provide you a safe, healthy, well-being, and comfort stay experience in our properties remains the same.
We have updated our health and safety protocols based on the standard procedures guided by World Health Organization, Indonesian government and related authorities. These precautionary measures are implemented at all of Astadala properties, which are:
Please learn more about Our Commitment To Cleanliness & Safety..
Also, we would like to help you to prepare your stay in advance when the things are safe and ready to travel again. A very special offer including our updated booking cancellation policy is available to ensure you can book with confidence.
By following the latest high hygiene and cleanliness standard requirements and also adding extra precaution into our standard operations, Astadala continues to actively monitor and ensure a safe, healthy, and clean operation and facilities including our property’s public areas such as lobbies, shared pools, toilets, restaurants, and spas.
Our specific implementations at Astadala properties are including:
During arrival, the primary procedure requires body temperature checks, contactless greetings, and luggage disinfection when enter the premise. Guests are also required to fill the Guest Health Declaration Form for providing the information related to health issues and travel history.
To support the personal hygiene, hand sanitizers are available at lobbies and other designated areas. For guest who didn’t bring face mask, we also provide the new and sterilized one at reception
Vehicles used for airport transfers and shuttle service are fully sanitized after every trip. Our drivers follow the rigorous hygiene standards, and hand sanitizer is also available in vehicles.
Regular cleaning in all property public areas is enhanced including focus on high-touch areas, such as door handles, railings, switches, sofas, desks, cushions, and also spa, restaurant, and other public areas.
Guest rooms are thoroughly sanitized and disinfected after every stay with an Ultra-Low Volume (ULV) cold fogger.
Provide a la carte only dining and arrange restaurant seating are based on physical distancing procedure. Also, all food and beverage are handled, stored, prepared, cooked, and served through a strict food hygiene and safety procedures.
Our spa therapist performs any treatments to guest by following a strict hygiene and safety protocols.
All team members have been fully trained across the operational and personal with high hygiene standards based on the health and safety protocols from World Health Organization (WHO), Indonesian Government, and related authorities.
To view the complete actions of our “Stay Well with Astadala” commitment to cleanliness & safety, please Download Stay Well with Astadala Hospitality Hygine Board.pdf (566Kb)
Our guests are welcomed to experience the flexibility for their future stay with us during these challenging times based the following policies:
When the time comes for you to travel, we have been ready to welcome you with a safe, hygiene, and comfort stay covered by our health and safety commitment.
Now is also the perfect time to get the irresistible stay deal and be prepared in advance when things are ready to reopen again to the new normal. You are invited to enjoy a very special deal for your stay anytime before 24 December 2021 at our properties as below:
For further information and reservation, please email us at resv1@astadala.com or chat reservation at +62 812 3838 4849 (Official WhatsApp Number)
Last updated: 10 June 2020
Our reservation center is available to help you with your booking issues or answer any related questions.
Customer Service /
Reservation Center
Office hours (GMT+8)
Mon - Fri : 9 am ~ 5 pm
Sat - Sun : 9 am ~ 3 pm
