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Stay Well with Astadala

When things are ready to reopen, traveling may look a little different. At Astadala, our commitment to provide you a safe, healthy, well-being, and comfort stay experience in our properties remains the same.

We have updated our health and safety protocols based on the standard procedures guided by World Health Organization, Indonesian government and related authorities. These precautionary measures are implemented at all of Astadala properties, which are:

Please learn more about Our Commitment To Cleanliness & Safety..

Also, we would like to help you to prepare your stay in advance when the things are safe and ready to travel again. A very special offer including our updated booking cancellation policy is available to ensure you can book with confidence.

Clean, Healthy, Safe, and Environmentaly sustainable certification by Ministry of Tourism and Creative Economy Stay Well with Astadala

Our Commitment to Cleanliness & Safety

By following the latest high hygiene and cleanliness standard requirements and also adding extra precaution into our standard operations, Astadala continues to actively monitor and ensure a safe, healthy, and clean operation and facilities including our property’s public areas such as lobbies, shared pools, toilets, restaurants, and spas.

All Astadala properties has been CHSE (Clean, Healthy, Safety, and Environment) certified by the Ministry of Tourism and Economy Creative (Kemenparekraf) by meeting cleanliness, health, safety and environmental standards in the hospitality sector amid the Covid-19 pandemic.

The certification program is implemented to ensure the implementation of standardised health protocols in accordance with CHSE guidelines in the tourism sector.

Our specific implementations at Astadala properties are including:


During arrival, the primary procedure requires body temperature checks, contactless greetings, and luggage disinfection when enter the premise. Guests are also required to fill the Guest Health Declaration Form for providing the information related to health issues and travel history.

Hygiene Support

To support the personal hygiene, hand sanitizers are available at lobbies and other designated areas. For guest who didn’t bring face mask, we also provide the new and sterilized one at reception


Vehicles used for airport transfers and shuttle service are fully sanitized after every trip. Our drivers follow the rigorous hygiene standards, and hand sanitizer is also available in vehicles.

Common Public Areas

Regular cleaning in all property public areas is enhanced including focus on high-touch areas, such as door handles, railings, switches, sofas, desks, cushions, and also spa, restaurant, and other public areas.

Guest Rooms

Guest rooms are thoroughly sanitized and disinfected after every stay with an Ultra-Low Volume (ULV) cold fogger.


Provide a la carte only dining and arrange restaurant seating are based on physical distancing procedure. Also, all food and beverage are handled, stored, prepared, cooked, and served through a strict food hygiene and safety procedures.


Our spa therapist performs any treatments to guest by following a strict hygiene and safety protocols.

Astadala Team

All team members have been fully trained across the operational and personal with high hygiene standards based on the health and safety protocols from World Health Organization (WHO), Indonesian Government, and related authorities.

To view the complete actions of our “Stay Well with Astadala” commitment to cleanliness & safety, please Download Stay Well with Astadala Hospitality Hygine Board.pdf (566Kb)

Booking Amend, Cancellation, No-Show, and Refund Policy

Our guests are welcomed to experience the flexibility for their future stay with us during these challenging times based the following policies:

  • For guests with new reservations for any future arrival date, guests are allowed to modify or amend their booking until 24 December 2021. Please note that any changes to existing reservations will be subject to availability. No refund is issued for cancellation, no-show (failure to arrive at our property), or early departure/check-out.
  • For guests with existing reservations made at least by the latest on 31 March 2020 for any future arrival date, guests are allowed to modify or amend their booking until 24 December 2021 (subject to availability) or to request the cancellation based on their booking’s terms and conditions.

Book Early with Confidence

When the time comes for you to travel, we have been ready to welcome you with a safe, hygiene, and comfort stay covered by our health and safety commitment.

Now is also the perfect time to get the irresistible stay deal and be prepared in advance when things are ready to reopen again to the new normal. You are invited to enjoy a very special deal for your stay anytime before 24 December 2021 at our properties as below:

Villa Seminyak Estate & Spa

  • Lagoon Villa – 1 Bedroom : Rp 700,000 nett/night
  • Garden Villa – 1 Bedroom : Rp 700,000 nett/night
  • Garden Villa – 2 Bedroom : Rp 1,000,000 nett/night
  • Grand Deluxe Pool Villa – 2 Bedroom : Rp 1,500,000 nett/night
  • Deluxe Pool Villa – 2 Bedroom : Rp 1,700,000 nett/night
  • Royal Pool Villa – 2 Bedroom : Rp 2,000,000 nett/night
  • Executive Pool Villa – 2 Bedroom : Rp 2,100,000 nett/night
  • Presidential Suite – 2 Bedroom : Rp 2,500,000 nett/night

The Seminyak Suite Private Villa

  • One (1) Bedroom Pool Villa : Rp 1,500,000 nett/night
  • Two (2) Bedroom Pool Villa : Rp 2,000,000 nett/night
  • Three (3) Bedroom Pool Villa : Rp 2,500,000 nett/night

The Haere, Seminyak

  • One (1) Bedroom Pool Villa : Rp 1,500,000 nett/night
  • Two (2) Bedroom Pool Villa : Rp 2,000,000 nett/night

The Bene Hotel, Kuta

  • Superior Room : Rp 400,000 nett/night
  • Deluxe Room : Rp 450,000 nett/night
  • Pool Access Room : Rp 500,000 nett/night
  • Family Suite : Rp 1,000,000 nett/night
  • Royal Suite : Rp 1,100,000 nett/night

Terms & Conditions

  • Above rates are per night, and inclusive of 21% government tax.
  • This special offer cannot be combined with other promotions.
  • Valid for direct booking only through our official website, email, or via phone only.
  • 100% payment in advance is required to confirm your reservation
  • This is a Non-Refundable reservation and cannot be cancelled.
  • The reservation can be amended or modified before 24 Dec 2021.
  • No refund will be issued for No-Show (failure to arrive at our villa) or Early Departure/Check-Out
  • It can be issued as gift voucher for your family, friends, or colleagues.

For further information and reservation, please email us at resv1@astadala.com or chat reservation at +62 812 3838 4849 (Official WhatsApp Number)

Last updated: 10 June 2020

Need Assistance?

Our reservation center is available to help you with your booking issues or answer any related questions.

Customer Service /
Reservation Center

Office hours (GMT+8)
Mon - Fri : 9 am ~ 5 pm
Sat - Sun : Closed

Call us +62 361 736 928

Chat us +62 812 3838 4849

Customer Service

(9 am - 5 pm, GMT+8) Call us +62 361 736 928 Chat us +62 812 3838 4849


Get Up to 30% OFF!

Astadala Hospitality
Jalan Raya Seminyak 17
Seminyak, Kuta, Bali 80361